Superior Customer Service Test

Carver & Associates’ design and purchasing teams stand behind extensive hospitality industry expertise. They work closely with franchises to ensure budgets and design expectations align with property requirements and the target clientele.

The firm is no stranger to high-quality customer service, and it holds Arkansas Lighting to high standards of service as well. Ryan McNure, a senior project manager at Carver & Associates, witnessed Arkansas Lighting’s brand and customer service evolution over more than a decade of partnership.

“It was a fluid change from Arkansas Lamp to Arkansas Lighting,” remembers Ryan. “The emphasis on customer service has changed. Early on when I called, I spoke to a lighting expert but not a customer service expert. Now, Maria is our contact. She’s the perfect liaison between the electrical side and the product purchasing side. She speaks to me in a language I understand.”